FAQ'S


FAQ'S

Q: Where Is my Package A: We here this a few times and its usually waiting to be picked up at the post office or is on its way,We Give you a tracking number when items are sent PLEASE check the number before contacting us... 

Q: I paid Express shipping why isn't it here the next day A: Express shipping is EXPRESS SHIPPING THE POST OFFICE OFFERS ( OUR TURN AROUND TIME IS STILL 3-5 DAYS) UNLESS YOU PAID EXTRA TO JUMP THE QUEUE, BUT EXPRESS IS NOT NEXT DAY PLEASE LOOK UP AUSTRALIA POST FOR DELIVERY TIMES, before send us a email going off 

Q: How long will my whipped soap last? A: that all depends on how much you place in your hand, we use about a 10cent piece and place on a loohfa, and rub all over 

Q: DO you have Pick up A: Yes we sure do, Pimpama Is pickup 

Q:Can I Change My Order?: A:Once an order has been placed, we are unable to cancel your order. However, if you wish to make an amendment with your order, please contact us with 24 hours of placing your order. Unfortunately we are not able to amend orders outside of this time frame.

Q:What Is Our Turn Around Time? A:Please keep in mind it's 3days, but in busy months it can take up to 5 Business days,If you have picked (EXPRESS POST) It's postage only not our turn around time,so please keep that in mind when ordering with us,We do have a Express jump the queue,So If you want it asap please pay for that express..

We pack your orders and they are in bubble wrap and boxed when leaving, we cannot control Australia Post if they Damage the parcel, and we don't except 
responsibility please keep in mind when ordering with us 

 

 

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